Frequently asked questions

Who can open a trade account?

Qualified practitioners and licensed clinics. We ask for your professional registration number (GMC, NMC, GDC, GPhC or HCPC) and your clinic's CQC number, if registered.

How do you verify my account?

We check your registration on the relevant public register and email you once your trade account is approved. Checkout opens after approval.

How do I log in?

Use the email address on your trade account. We send you a one-time code, so there is no password to remember.

Do prices include VAT?

Prices are shown excluding VAT. VAT at 20% is added at checkout.

How much is delivery?

UK delivery is free on every order. For delivery outside the UK, the charge is shown at checkout.

Can I return an item?

Yes, within 14 days of delivery, as long as it is unopened, unused, undamaged and in its original sealed packaging. Faulty or incorrect items are always replaced or refunded. See our returns policy.

Where can I find instructions for use and safety data sheets?

In the Documents section of your trade account, or ask your account manager on +44 7555 396937 or info@lavderma.com.

How do I report a side effect?

See Report a side effect.